| | For More Information Contact BTCG or Call (410) 224-2595. | | 3 Key Aspects of CRM 1) CRM revolves around customer-facing business processes. Typically these involve sales service or marketing activities where businesses try to get, keep, and grow their customer base. 2) CRM is very process-focused, and helps businesses to ensure that they have well-defined processes that are executed consistently across the organization. In addition to defining and driving customer processes, a CRM system needs to give great real-time visibility into customer interactions and business operations at all times.3) CRM is team-oriented; it is engineered to help people collaborate inside the organization as well as with external partners and customers. These three key things are at the core of any well-defined CRM strategy. |
| | Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM version 3.0, a customer relationship management (CRM) system that gives every front-office employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should. Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need when they need it, in the office or on the road. Microsoft CRM lets you work the way you want to work with features such as: 
• Tight integration with Microsoft Office and Outlook, allowing employees to easily pull information from Microsoft CRM into Office applications such as Microsoft Excel spreadsheet software and Word.
• Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
• Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
• Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
• Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
• Great mobile support that allows field workers to get instant access to customer data from any personal digital assistant (PDA), laptop, or browser.
BTCG is leading provider of CRM consulting in Maryland, DC, and Virginia. Call today to learn more about our hosted Microsoft CRM solutions as well.
Contact BTCG for CRM Consulting in Maryland or the DC region.
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Microsoft CRM 3.0 lets you: | • | Cultivate and manage customer relationships more easily—
all from one place. | • | Improve productivity by simplifying and automating key
processes. Map to your unique business with intuitive
customization tools. | • | Deploy on your terms, hosted or on-site, with the option
to switch later. |
Download CRM Demo in Flash Learn more about BTCG's hosted Microsoft CRM solutions! | |
